Customer Support Assistant US

Tello has an excellent full-time position as a Customer Support Assistant, located in Atlanta, Georgia.

Tello is an exciting new mobile provider in the USA receiving rave reviews for its prices and customer support. Tello prides itself on quick and helpful support via phone and email, providing a level of expertise and efficiency that delights our customers.

Tello is a Mobile Virtual Network Operator that launched in 2016 operating on T-Mobile’s network, with the highest rating on TrustPilot given by our customers, among all MVNOs registered in the US.

Job Requirements:

  • High School diploma is required; an Associate Degree in Computer Science or a related field is preferred;
  • Excellent oral and written communication skills;
  • Passion for helping people and going the extra mile for customers;
  • Excellent problem-solving abilities, with a high level of curiosity and initiative;
  • Knowledge of high level customer service principles and practices;
  • Great work ethic, highly conscientious with excellent attention to detail;
  • A motivation to improve themselves and the customer experience;
  • Ability to work with colleagues of all nationalities & backgrounds;
  • Ability to manage difficult customer situations, to respond promptly to their needs, solicit feedback to improve service;
  • Telephone, chat and email etiquette skills along with fast and correct typing skills;
  • Computer literacy and the ability to learn customer service software applications;
  • +2 years of experience working in Customer Support or Telecom field would be a plus;
  • On site presence to perform the above mentioned duties.


  • Provide support to customers via phone, email & chat;
  • Troubleshooting customer technical and account problems;
  • Provide complete, detailed & accurate information to potential customers;
  • Assist customers with navigating our website and making online purchases;
  • Investigate, research & provide prompt solutions;
  • Identify and escalate priority issues;
  • Verify customer account information to maintain account security;
  • Follow up customer calls where necessary;
  • Handle important data entry for ticket escalations.

We Proudly Offer:

  • Competitive Compensation, depending on skills and experience ($16 – $18);
  • Comprehensive Benefits Packages: 401(k) Plan, Paid Vacation, Holidays, and Sick Leave;
  • Full insurance for full-time employees;
  • Access to an Employee Assistance Program;
  • Monday through Friday, 8 hour daytime shift;
  • A mix of Work from Home and Office shifts;
  • The chance to have an impact on the growth of one of the best mobile providers in the US.

Tello is striving to offer easy-to-use services on the market, while the main focus of the company remains customer satisfaction, having the highest rating on TrustPilot among all MVNOs registered in the US.

Find more about Tello on or follow us on Facebook:

Benefit Conditions:

  • Only full-time employees eligible

This Job Is Ideal for Someone Who Is:

  • Dependable — more reliable than spontaneous
  • People-oriented — enjoys interacting with people and working on group projects
  • Achievement-oriented — enjoys taking on challenges, even if they might fail