Have you ever wondered how does a day go by in the life of a KeepCalling Customer Support agent? Is this something that you would like to do? Does it suit you?
Well, taking into account that these folks are the ones actually interacting with customers, we can surely say they know their way with people. They’re patient, kind, they know all there is to know about the products and they’re multitasking persons (focused on email, phone and live chat). They’re pros!
Our Customer Support agents are always there for customers! How come? All 3 KeepCalling offices have Customer Support agents that assist customers 24/7. But no worries, nobody stays up at night to work, because having offices in Sibiu (Romania), Cochabamba (Bolivia) and Atlanta (US) – with the obvious time difference – does the trick. This is no external Call Center we are talking about, but a team included in our Operations Department. Working along colleagues from other departments and participating to all the company’s activities is so much fun.
We’ve talked to 3 of our CS agents from each office about their reasons for loving their jobs, and here’s what they said:
#1 No day is the same. We have different situations, we talk to different people and we have so many different tasks every day, that one can never say: “Today was boring.”
#2 We speak at least two languages every day. We have colleagues who speak English, Spanish, French and German. Sometimes, we have a customer on chat writing to us in Spanish and another one on the phone speaking English. Multitasking is a must :)
#3 Interacting with so many people from all over the world. Sometimes, while attending them, they are curious about us (where we are from, how did we get to work here) and they also share their stories. And some of them are fascinating :)
#4 We really get to help people. Every day, we help everyone who reaches us and they are so grateful for this. It’s a real pleasure when you end a call with a customer and they tell you how thankful they are that you helped them with their issue. Most of them are away from their families, they try to get in touch with them and for some reason they can not. Of course they get frustrated sometimes, they reach us and we do our best to assist them. So, we do bring people closer in a way :)
#5 Last, but for sure not least, I love our team. From day one, everyone has been so supportive and kind and I could not have hoped for better colleagues. It is a pleasure to work with them every day and I do believe the team that you work with has such a great role, because in this job it is really about team work.
#1. I get to help people! Delivering awesome customer service interactions can be a challenge sometimes, but it’s worth it.
#2. I can interact with customers from all over the US (and sometimes the world).
#3. I can stay afloat with emerging technologies in the Telecommunications field.
#1. Having the chance to talk to people from other cultures and from all over the world.
#2 Making a connection with our customers, solving their problems and ending a satisfactory experience.
#3 The satisfaction you get when solving an issue with your own investigation, without having to escalate the issue causing further delay.