We are looking for a Payments Assistant with analytical skills, seeking the challenge of working for a global e-commerce merchant.
As a key member of our team, the Payments Assistant will be responsible for chargeback management and fraud resolution and will foster collaborative working relationships with the Customer Service, Telecom, Finance, IT, and Marketing departments under the guidance of the Payments Manager.
This position is ONLY available at our Sibiu location.
Here’s what you’ll bring to thе table:
- Degree in Economics preferred;
- Possess a high proficiency in verbal and written English;
- Excellent analytical skills;
- Possess good office application skills, including working with spreadsheets;
- Be highly organized, proactive, self-motivated, and eager to learn;
- Possess excellent organizational skills and be able to meet strict deadlines;
- Be a team player and have good interpersonal communication skills.
If you’re up for the challenge, you’d bе:
- Investigating, collecting data, and preparing replies to incoming Retrieval Requests & Chargebacks from the Issuing Banks;
- Handling merchant communication regarding received cases. Analyzing data and documentation, consulting internally, and resolving client disputes;
- Processing Retrieval Requests & Chargebacks on time as per bank and card scheme deadlines;
- Monitoring merchant Chargeback trends and suggesting action as necessary;
- Preparing summary reports of Retrieval Requests & Chargebacks being processed;
- Staying updated with the latest bank and card scheme developments;
- Performing other generic duties as needed.
Why join us?
Because you are looking for an environment able to help you grow professionally by offering you the chance to work on challenging projects alongside some of the most talented people you’ve ever met.
Our Offer
Attractive compensation package:
- Fixed salary compensation
- Meal tickets
- Referral bonus
- Annual performance based bonus
Health and wellbeing:
- 7Card partnership
- Medical benefits at Medlife
- Hybrid working model
Personal and professional development:
- Bookster subscription
- KC Academy and other training programs
Extra perks:
- Between 21-27 vacation days
- Friendly working environment in a modern spacious office located centrally
Who’s KeepCalling?
The answer is simple: an amazing group of people who turned an inspiring story about phone cards, friends & $100 into a worldwide multi-million dollar company. We are friendly, ambitious, dedicated, and above all passionate about what we do.
KeepCalling is now…
One of the leading telecom providers on the market and among the fastest-growing businesses in the USA, as it has ranked in the Inc. 5000 list every year since 2011.
KeepCalling is a global telecommunications company founded in 2002 in the state of Georgia, USA with offices in the US, Romania, and Bolivia. At the moment, KeepCalling provides telecom services to hundreds of thousands of individual customers and businesses.
KeepCalling’s products are primarily targeted to ethnic and immigrant communities around the world. KeepCalling strives to offer the most accessible and easy to use services on the market, while the main focus of the company remains customer satisfaction.
Find out more about KeepCalling on www.KeepCalling.net or follow KeepCalling’s Facebook page at facebook.com/KeepCallingTeam.