Customer Support Assistant

KeepCalling has an excellent full-time position for a Customer Support Assistant, as part of our KC team in Sibiu. KeepCalling is an international calling company that serves expats and travelers around the world who want to make convenient overseas calls or top up any mobile in a few seconds. Our customers have trusted us with their international communication needs since 2003.

KeepCalling prides itself on quick and helpful support via phone and email, providing a level of expertise and efficiency that delights our customers.

This position is only available at our Sibiu location. Please do not apply if you are not able to relocate to Sibiu.

Here’s what you’ll bring to thе table:

  • The completion of a university degree;
  • Excellent verbal and written communication skills in English;
  • Other foreign languages are considered a plus but not a requirement;
  • Excellent problem-solving abilities;
  • Computer literacy and the ability to learn new applications;
  • Knowledge of high level customer service principles and practices;
  • Great work ethic, high level of conscientiousness with attention to detail;
  • Ability to manage difficult customer situations with professionalism;
  • A motivation to improve skills and also the customer experience;
  • Ability to work with colleagues of all nationalities & backgrounds;
  • Ability to treat people with respect under all circumstances.

If you’re up for the challenge, you’d bе:

  • Handling inbound cаlls & emails (this is not a Telesales or cold-calling position);
  • Providing telеphone & email support to customers;
  • Assisting customers with using the services аnd troublеshooting problems;
  • Identifying and escalating priority issues;
  • Verifying customer account information;
  • Routing trouble tickets to the appropriate resource;
  • Following up customer calls where necessary;
  • Completing test calls for connection issues.

Why join us?

Because you are looking for an environment able to help you grow professionally by offering you the chance to work on challenging projects alongside some of the most talented people you’ve ever met.

Our Offer

Attractive compensation package:

  • Fixed salary compensation
  • Meal tickets
  • Referral bonus

Health and Wellbeing:

  • 7Card partnership
  • Medical benefits at MedLife

Personal and professional development:

  • Fully paid training
  • KeepCalling library
  • Bookster subscription

Extra Perks:

  • Between 21-27 vacation days
  • Balanced schedule, without overnight shifts
  • Friendly working environment in a modern spacious office located centrally

Who’s KeepCalling?

The answer is simple: an amazing group of people who turned an inspiring story about phone cards, friends & $100 into a worldwide multi-million dollar company. We are friendly, ambitious, dedicated, and above all passionate about what we do.

KeepCalling is now…

One of the leading telecom providers on the market and among the fastest-growing businesses in the USA, as it has ranked in the Inc. 5000 list every year since 2011.

KeepCalling is a global telecommunications company founded in 2002 in the state of Georgia, USA with offices in the US, Romania, and Bolivia. At the moment, KeepCalling provides telecom services to hundreds of thousands of individual customers and businesses.

KeepCalling’s products are primarily targeted to ethnic and immigrant communities around the world. KeepCalling strives to offer the most accessible and easy to use services on the market, while the main focus of the company remains customer satisfaction.

Find out more about KeepCalling on or follow KeepCalling’s Facebook page at