Tello is one of the fastest growing mobile providers in the USA. We are looking for a self-motivated professional to join our Customer Support team who will provide our US clients with excellent user experiences and facilitate client retention by building strong customer relationships.
The ideal candidate should have:
- Fluent Spoken English (Advanced Spoken English Required).
- Excellent communication skills both written and verbal.
- Passion for helping people and going the extra mile for customers.
- Excellent problem-solving abilities.
- Knowledge of high level customer service principles and practices.
- Computer literacy and the ability to learn new applications.
- Ability to treat people with respect under all circumstances.
- Great work ethic, be conscientious with attention to detail.
- Ability to manage difficult customer situations with professionalism.
- A motivation to improve themselves and the customer experience.
- Ability to work with colleagues of all nationalities & backgrounds.
- A bright & curious mind full of great ideas and brilliant suggestions.
- Previous experience with a Telecom company is an advantage.
- Availability to work afternoon and evening shifts (no overnight shifts).
Job description:
- Handles inbound calls about customers’ inquiries.
- Provides support to customers via phone, email & chat.
- Troubleshoots problems.
- Assists customers with navigating our websites.
- Investigates, researches & provides prompt solutions.
- Identifies and escalates priority issues.
- Follows up customer calls & feedback.
- Handles important data entry and administrative duties.
Why join us?
Tello welcomes the right person into a young, dynamic environment with the following benefits:
- Flexible schedule (students are welcome to apply also).
- Friendly working environment in a modern office located centrally.
- Stability within a successful and growing online company.
- Training, assessments and performance related rewards.
- Above average remuneration with full health & dental insurance.
Send your resume & cover letter via Email: jobsbolivia@keepcalling.com in English Only.
Who’s KeepCalling?
The answer is simple: an amazing group of people who turned an inspiring story about phone cards, friends & $100 into a worldwide multi-million dollar company. We are friendly, ambitious, dedicated, and above all passionate about what we do.
KeepCalling is now…
One of the leading telecom providers on the market, KeepCalling is a global telecommunications company founded in 2002 in the state of Georgia, USA with offices in the US, Romania, and Bolivia. At the moment, KeepCalling provides telecom services to hundreds of thousands of individual customers and businesses. KeepCalling strives to offer the most accessible and easy to use services on the market, while the main focus of the company remains customer satisfaction.