Tello has an excellent opportunity for an IT Technical Support L2 position, within our IT department, at our Americus office.
In this role, you will be responsible for delivering Level 2 technical support to all our websites, as well as providing maintenance to office workstations to ensure smooth operations.
Here’s what you’ll bring to thе table:
- Studies or experience in Computer Science, Software Engineering or related disciplines
- Good English skills, written and spoken
- Basic knowledge and experience in working with SQL and PHP
- Knowledge of networking protocols
- Familiarity with system and network monitoring tools
- Ability to work in a team, as well as individually
- Enthusiasm for learning new technologies
- Passionate about troubleshooting and root cause analysis
If you’re up for the challenge, you’d bе:
- Providing 2nd level technical support for all our websites by collaborating with our Customer Support agents through the ticketing system
- Providing maintenance of workstations user inside the company (local and remote)
- Managing local office IT infrastructure
- Offering support in solving problems that can occur in production applications (including security risks and bugs)
- Handling data structuring, dealing with large database and web-oriented applications
- Troubleshooting modular and reusable Web and Mobile applications
- Assisting the development team with all aspects of software testing and coding
- Monitoring system and network health, minimize downtime, mitigate security risks
Why join us?
Because you are looking for an environment able to help you grow professionally by offering you the chance to work on challenging projects alongside some of the most talented people you’ve ever met.
What We Offer:
We believe in taking care of our team. When you join our new Americus office, you can expect:
- Competitive compensation, depending on skills and experience.
- Paid Time Off: PTO starting with 14 days.
- Brand New Workspace: Work in a fresh, modern, and energetic new office environment.
- Paid Training: A supportive onboarding program to give you all the tools you need to succeed.
- Career Advancement: Since this is a brand-new location, there are excellent opportunities to step into leadership and specialist roles down the line.