KeepCalling has an excellent opportunity for an IT Technical Support L2 position, within our IT department, at our Sibiu office.
In this role, you will be responsible for delivering Level 2 technical support to all our websites, as well as providing maintenance to office workstations to ensure smooth operations.
Here’s what you’ll bring to thе table:
- Studies or experience in Computer Science, Software Engineering or related disciplines
- Good English skills, written and spoken
- Basic knowledge and experience in working with SQL and PHP
- Knowledge of networking protocols
- Familiarity with system and network monitoring tools
- Ability to work in a team, as well as individually
- Enthusiasm for learning new technologies
- Passionate about troubleshooting and root cause analysis
If you’re up for the challenge, you’d bе:
- Providing 2nd level technical support for all our websites by collaborating with our Customer Support agents through the ticketing system
- Providing maintenance of workstations user inside the company (local and remote)
- Managing local office IT infrastructure
- Offering support in solving problems that can occur in production applications (including security risks and bugs)
- Handling data structuring, dealing with large database and web-oriented applications
- Troubleshooting modular and reusable Web and Mobile applications
- Assisting the development team with all aspects of software testing and coding
- Monitoring system and network health, minimize downtime, mitigate security risks
Why join us?
Why join us? Because you are looking for a young and dynamic professional environment with the following benefits:
- Attractive compensation package;
- Annual performance based bonus;
- Referral bonus;
- Maximum value Sodexo meal tickets;
- Extra vacation days offered for seniority in our company;
- Health and Wellbeing;
- 7Card Partnership;
- Medical Benefits at MedLife;
- Bookster subscription.
Who’s KeepCalling?
The answer is simple: an amazing group of people who turned an inspiring story about phone cards, friends & $100 into a worldwide multi-million dollar company. We are friendly, ambitious, dedicated, and above all passionate about what we do.
KeepCalling is now…
One of the leading telecom providers on the market and among the fastest-growing businesses in the USA, as it has ranked in the Inc. 5000 list every year since 2011.
KeepCalling is a global telecommunications company founded in 2002 in the state of Georgia, USA with offices in the US, Romania, and Bolivia. At the moment, KeepCalling provides telecom services to hundreds of thousands of individual customers and businesses.
KeepCalling’s products are primarily targeted to ethnic and immigrant communities around the world. KeepCalling strives to offer the most accessible and easy to use services on the market, while the main focus of the company remains customer satisfaction.
Find out more about KeepCalling’s services and about its flagship product Tello, or follow KeepCalling’s Facebook page.